The Luggage-Handling Revelation
The first turning point came when travelers realized that checked luggage is handled by multiple machines and hands. A single rough conveyor belt or careless loader could scuff leather, crack soles, or bend frames. Smart Trail’s early tests showed that even mid-range sneakers lost shape after three flights without protection, prompting a shift from makeshift solutions—towels, plastic bags—to purpose-built shoe bags and rigid boxes.